We are excited to announce that BizCover has won the 2022 5-Star Technology award by Insurance Business Australia.
The award recognised BizCover’s market-leading platform, which allows SMEs to compare, buy and manage their business insurance.
“We would like to thank small businesses across Australia who has had it tough over the past couple of years,” says Jane Mason, BizCover’s Head of Product, Channels and Risk.
“Our award-winning platform has strived to make business insurance easy, allowing small businesses to compare multiple quotes across multiple insurers and get instant cover online.”
The Australian Insurtech has heavily invested in its tech capabilities over the past year, releasing its AI-powered chatbot, Frankie to allow clients to self-serve and boost automation capabilities to service over 192,000 customers with a service team of 20.
“Our platform also utilises AI and Machine Learning to assist in QA and compliance to ensure our customer fanatical values are present in each and every interaction, as well as driving our unrivalled analytics capability,” says Mason.
This has resulted in the company achieving an NPS of 72+ from more than 20,000 customer surveys in 2021. Sales (+81) and Service (+76) were the two areas that performed the strongest over the same period, coinciding with strong customer retention rates and company growth.
The system can also be very quickly White Labelled to give partners with an SME client base an insurance offering. All of this provides a turnkey solution for insurers who require a technology platform and market distribution to effortlessly reach their customers with an unrivalled solution at low cost and low risk.
“Truly a winning solution for all the key players with an SME Insurance offering.”
BizCover covers more than 6,000 occupations from multiple insurers including AIG, Dual, QBE, Vero, Berkeley Insurance Australia, Rely On and Point Insurance. Cover options are available for Professional Indemnity, Public Liability, Business Pack, Management Liability, Cyber Liability, Personal Accident & Illness, Information Technology, Tax Insurance and Allied Health.
Insurance Business Australia selected the best insurance technology providers by conducting one-on-one interviews and surveying thousands within its insurance network.
The top-scoring technology and software providers were named 5-Star Technology award winners.