Making a Claim

What to do when you get in a pickle!

Let’s face it, if you’re making a claim on your insurance you’re probably already worried about paying for a pretty big bill, fine or compensation payment. So when the time comes to test out your policy, we’ll make every effort to make the process as painless as possible.  To help you out we’ve outlined our claims facilitation process* here.

All we need from you are the details; once we have your claim form we’ll commence the claims process directly with your insurer. We believe in pressing to have claims prgressed as quickly as possible, and we’re big on keeping our customers up-to-date with the progress of their claim, every step of the way.

To get started, download and complete our Claims Form then email the complete form to our claims team at [email protected].

Easy as that! It’s all completed online, so you can lodge anytime, 24/7. We’ll do the rest.

Different forms are required to lodge a Personal Accident & Illness claim.  Please call us or email [email protected] to obtain a copy.  Our friendly staff are always ready to help you.

*While we remain at all times an agent of the insurer, our claims facilitation service is designed to prompt the insurer to efficiently manage and resolve claims by providing customers with general information and support management in connection with lodging a claim, together with following up on information that needs to be exchanged between the customer and their insurer.  However, we do not ourselves manage the claim or determine whether it is covered by the policy and cannot represent the customer in any disputes with the insurer.

Top tips when making a claim

  1. Review your policy excess. If the claim amount is less than the excess, then it’s probably not worth claiming!
  2. To speed up the process, be sure to complete all the relevant information on the form and include any relevant documents when you put in your claim. This includes any photos, invoices or quotes.

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