Making a Claim

What to do when you get in a pickle!

Let’s face it, if you’re making a claim on your insurance you’re probably already worried about paying for a pretty big bill, fine or compensation payment. So when the time comes to test out your policy, we’ll make every effort to make the process as painless as possible.  To help you out we’ve outlined our claims process here.

All we need from you are the details; once we have your claim form we’ll manage the process directly with the insurer. We believe in handling claims as quickly as possible, and we’re big on keeping our clients up-to-date with the progress of their claim, every step of the way.

To get started, download and complete our Claims Form then email the complete form to our claims team at [email protected].

Easy as that! It’s all completed online, so you can lodge anytime, 24/7. We’ll do the rest.

Different forms are required to lodge a Personal Accident & Illness claim.  Please call us or email [email protected] to obtain a copy.  Our friendly staff are always ready to help you.


Top tips when making a claim

  1. Review your policy excess. If the claim amount is less than the excess, then it’s probably not worth claiming!
  2. To speed up the process, be sure to complete all the relevant information on the form and include any relevant documents when you put in your claim. This includes any photos, invoices or quotes.

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