Making a Complaint

Here at BizCover, we welcome and value customer feedback. We want you to tell us if you are dissatisfied with our products or service.  If you have a complaint please let us know, as it gives us an opportunity to address your concerns and improve.

Our complaints and disputes resolution service is available to you free of charge.

If you have a complaint, please contact our Customer Resolution Officer as soon as possible so that we may attempt to address your concerns. The Customer Resolution officer may be contacted by telephone on 1300 920 868 or email

For further information on our complaint process as well as on external resolution options, see our Resolving Customer’s Complaint and Disputes Brochure.

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