Our Customer Commitment

  • Over 6,000 Occupations Covered
  • Manage your policy online in minutes
  • Flexible payment options – monthly or annually
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At BizCover, our priority is to deliver the goods whenever you interact with us. One of our core values is being a ‘Customer Fanatic’. To ensure we are always delivering on this, we commit to:

Bending over backwards

  • We aim to get it right the first time, every time.
  • You tell us what you want, our Customer Care Specialists will listen and take the time to understand your needs.
  • We know time is money, so we won’t keep you waiting. We aim to answer your calls within 40 seconds and reply to your email within 4 business hours (but always within 24 hours).

Making it as easy as ABC

  • We won’t bore you with insurance jargon. We’re not fans of complicated insurance speak – just keeping things simple and easy to understand.
  • We deliver fast, free quotes in minutes. Click, compare and cover your business in minutes. Online or over the phone and we will deliver all the important stuff straight to your email inbox.

Giving you options

  • We don’t favour one insurer over another. You choose the insurer, the policy and the level of cover you need.
  • You can talk to us in the way that suits you – phone, SMS, online, by email or Facebook.
  • You can become a DIY expert – renew, make changes, update payment details or view policy documents straight from the online customer portal.
  • You can pay by credit card or direct debit, online or over the phone. If you’re worried about cash flow, we’ve got that covered too with a monthly payment option.
*As with any insurance, cover will be subject to the terms, conditions and exclusions contained in the policy document.  The information contained on this webpage is general only and should not be relied upon as advice.

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