Claim Property Damage Loss

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Property Damage/Loss

We want to get this claim off to a good start and a speedy finish, so please:

  • Complete all relevant sections of the claim form with as much detail as possible, including a list of items being claimed and a detailed description of the incident.
  • Attach all supporting documents such as:
    • Photos of the damaged item(s)
    • A causation/damage report for damaged items
    • A repair or replacement quote


For stolen items, a police report number and proof of purchase (for example, a purchase invoice)

Do not:

  • Approve any repairs or arrange replacements other than emergency repairs that may be necessary to minimise or prevent further loss or damage
  • Dispose of any damaged property (unless it poses a risk to health and safety)

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