Small Biz Matters is a weekly radio show on community radio station Triple H 100.1FM – it’s the half hour program where you work ON your business rather than IN it. Hosted by Alexi Boyd from Boyd Office Management Services.
Small Business owners are notorious for putting themselves last. The business, their clients, their family, chances are, you’re putting their health and wellbeing before your own. And from a mental health perspective, when you put yourself last, you devalue your work and eventually your worth. And then your business suffers.
If you’re a small business owner, you’ve likely been in the position of underquoting, working late into the night when the client was late giving you the information you needed to get the job done, or marking down that final invoice because the amount “didn’t feel quite right”.
Did you realise you were doing that? Did we even think this was a way of devaluing yourself and your work? Have you ever thought of what that action does to your bank balance? Well, now that you’ve had a think about it, let’s bring in an expert.
Tim Hoopman is a proud speaking volunteer with Beyond Blue, who works with businesses to reduce the stress and anxiety around running a small business. His business Spinn Business Solutions assists businesses to be more efficient and get some of that time back.
Topics the show will be covering:
- Rules of engagement – don’t get in the quicksand in the first place!
- Agreed upfront with a good engagement letter or terms and conditions in relation to the job, don’t argue about it later
- How do you deal with your mental health when you are (usually quite abruptly) confronted with an unhappy client about their bills.
- Offer to solve their problem
- Sometimes it’s not you who can solve it – who do you recommend? Professional associations are a great way to start.
- When No. is the right answer !
- How to dodge the tricky clients – what are the signs?
- How to tell if this is a speed bump or an ongoing issue you’ll need to deal with throughout the business relationship?
- Does experience make it easier? If you been doing this for number of years do the feelings of failure and negativity get easier to deal with each time this happens?
“The opinions expressed by BizWitty Contributors are their own, not those of BizCover and should not be relied upon in place of appropriate professional advice. Please read our full disclaimer."